The purpose of this document is to regulate the general terms and conditions for contracting the reservation services and use of rural hotel rooms located in O Cotiño, San Andrés- Ribadavia (Ourense), owned by Casal de Armán, S.L.

1. Contractual relationship

Through the reservation of one or several rooms in our rural hotel, a direct contract is established between the client and Casal de Armán, S.L.

2. How to make reservations

Reservations can be made through the contact telephone number, an email or through the reservation form enabled on the website.

3. Reservation advance and payment methods.

To correctly complete the reservation made, it will be necessary for the client to make an advance payment of 30% of the total amount of the reservation (taxes included). This advance may be paid by credit/debit card or by bank transfer. American Express cards will not be accepted.
Once the aforementioned advance payment has been made and, regardless of the means used by the client to make the reservation, Casal de Armán, S.L. will send an email to the address provided by the client to confirm the reservation.
The remaining 70% of the amount will be paid during the accommodation period of the reservation, being paid indistinctly on the day scheduled for entry or exit. Payment can be made in cash or by credit or debit card.

4. Warranty card.

At the time of registration, the client must provide the reception staff with the details of a guarantee card, which is only used by Casal de Armán, S.L. to collect extra expenses that may arise from the client’s stay and that are not included in the price of the reserved room, such as, for example, in the event that the client decides to stay in the room after the departure time or in the assumption that the extraction of objects from the room by the client is carried out.
At the time of departure, the client may choose to pay the extra expenses in cash or through a debit or credit card. American Express cards will not be accepted.
In the event that a guarantee card is not provided, the card used to pay for the reservation will be used as such.

5. Changes and cancellations

To avoid misunderstandings, changes or cancellations must be made through the email [email protected] or [email protected]
Cancellations made 15 days prior to the reservation date will not incur any penalty. Those cancellations made later will be penalized with the amount paid as advance payment.

6. Prices of rooms and services

All prices are per room and per night, with breakfast and VAT included.
In addition, the client must take into account the prices of the extra expenses that they will have to face in the case of late departure from the room and in the event of the removal of objects and/or damage caused.
The price of the rest of the services, such as the restaurant, is defined and determined by the specific menu offered.

7. Conditions regarding cots and extra beds

In the event that a client needs to use extra beds or cots, they must request it with the reservation, in which case there will be no cost.
In the event that they are requested after the reservation, Casal de Armán, S.L. does not guarantee their availability.

8. Internet

The rural tourism house has free Wi-Fi internet service for customers.

9. Parking

Casal de Armán, S.L. It has a private and free parking for its customers, not being necessary to make a reservation.

10. Pets

As a general rule, pets are not allowed. However, under certain conditions and in exceptional cases, they may be admitted.

11. Hotel hours

  • Entrance to the room: from 3:00 p.m.
  • Check out of the room: until 12 noon

In the event that clients wish to stay in the room after the established check-out time:

  • They must pay €20 if they stay in the room from 12:00 to 15:00.
  • If clients stay in the room after 3:00 p.m. on the date of departure, they must pay for the full day.

Casal de Armán, S.L. You will obtain the payment of these amounts through the guarantee card provided by the clients at the time of occupying the room.

12. Extraction of objects.

In the event that customers remove furniture or material from the room they have used, such as towels, cushions, TV or other decorative elements, they must pay Casal de Armán, S.L. the value of them.
Casal de Armán, S.L. will obtain the payment of these amounts through the guarantee card provided by the clients at the time of occupying the room.

13.- Vouchers or gift cards

At Casal de Armán, S.L. we have two types of vouchers or gift cards that can be purchased by those who wish to give gifts and enjoy our restaurant or accommodation services:

Voucher or standard gift card: This is a nominative voucher that includes the identification data of the beneficiaries of the card, a number that allows us to identify the authenticity of the card and the restaurant or lodging services that said voucher includes.

Bonus or special Christmas gift card: This bonus is not personal, only including the restaurant or lodging services included in said card.

How can they be acquired?

Both vouchers can be purchased by sending an email to [email protected] or [email protected], in person at the facilities of Casal de Armán, S.L. or through the telephone number 638043336.

How is payment made?

The cost of the gift card must be paid in full before it is issued, and payment can be made by card or by bank transfer. Once the payment of the voucher is recorded by Casal de Armán, S.L., it will proceed to issue it, which will be sent by email or may be collected in person at our facilities.

How can I enjoy the services of the voucher or gift card?

To enjoy the services that have been contracted through the gift card, it is necessary that, first of all, the person concerned checks the availability of our facilities and makes a prior reservation.
To do this, the person must contact Casal de Armán, S.L., either by sending an email, in person or by phone.
Our workers will inform you about the dates that are available so that you can use your gift card and, once a certain date has been specified, the corresponding reservation will be made. To formalize the reservation, you will be asked for the identification number of the card and the name of the people who appear on the voucher.
Secondly, once the reservation has been made, the beneficiaries must show the gift card at the time they go to the facilities of Casal de Armán, S.L. to enjoy the contracted services.

Changes

Gift cards may be exchanged for services of an amount greater than those established in them. For this, the difference in amount between the services that appear on the card and those that you wish to contract must be paid in advance.

Expiration

Vouchers or gift cards are valid for one year from the date they were issued. In the event that the bonus has not been used in this period of time, the amount will not be refunded.